Support
Questions before joining, help for invited users, privacy requests, and responsible security reports.
Support is best effort and has no contractual response or resolution time. Do not email source documents, document text, detected values, passwords, tokens, share links, or presigned URLs.
Contact
Email support@oddseal.com. Before joining, describe the document type, language, and task you need help with, without attaching a document or including customer details. If you already have access, write from your account address and include the random support reference when one is shown.
Data and account requests
State whether you want access, correction, export, objection, document deletion, or assisted account deletion. Oddseal verifies the requester's identity and authority before acting. The assisted deletion path is currently limited to the single-user, providerless workspace shape.
Security reports
Use the subject “Security report” and provide reproducible, non-destructive steps without accessing another customer's data or degrading the service. Do not publish an unresolved issue or include live secrets.
Guides and corrections
Our guides are published by Oddseal and identify their sources and publication or review dates. They offer general guidance for preparing a separate commercial copy, not legal advice or approval for a specific disclosure. They do not represent an independent audit or endorsement by the organizations cited.
To suggest a correction, email support@oddseal.com with the subject “Guide correction”, the guide URL, the statement in question, and a public source where available. Do not include customer documents or personal information.